1. Cancellation Policy
a. Order Cancellation by Customer:
i. Customers may cancel an order before it has been shipped.
ii. To cancel an order, customers must contact our customer support team at mahajan@insulink.co.in with the order number and details.
iii. If the order has not been processed, a full refund will be issued.
b. Cancellation after Shipping:
i. Once an order has been shipped, it cannot be canceled.
ii. Customers may refer to our Returns and Refunds policy for information on returning shipped orders.
2. Refund Policy
a. Order Cancellation by Customer:
i. Refunds will be considered for canceled orders (before shipping) and returned items in accordance with our Returns Policy.
ii. To be eligible for a refund, the product must be returned in its original condition, unopened, and with all original packaging.
b. Refund Process:
i. Refunds will be processed within 10 days business days of receiving the returned item.
ii. The refund will be issued to the original payment method used during the purchase.
i. Refunds will be processed within 10 days business days of receiving the returned item.
ii. The refund will be issued to the original payment method used during the purchase.
c. Non-Refundable Items:
i. Certain products or services may not be eligible for a refund. This will be clearly indicated on the product/service page.
3. Returns and Exchange Policy
a. Product Returns:
i. Customers may return products within 10 days of receiving the order.
ii. To initiate a return, customers must contact our customer support team for authorization and shipping instructions.
b. Return Shipping:
i. Customers are responsible for the cost of return shipping unless the return is due to an error on our part.
c. Exchanges:
i. Exchanges may be offered for damaged or defective items. Customers must contact our customer support team to arrange an exchange.
4. Contact Information
For any inquiries or concerns regarding cancellations, refunds, returns, or exchanges, please contact our customer support team at +91 9205274027 or mail us on mahajan@insulink.co.in